Gateley Smithers Purslow

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Feeling Good About Claims… and the Future!

We’re exhibiting at the ‘iloveclaims’ Home & Commercial Claims Conferences on 23rd and 24th November 2016

The Home Claims Conference addresses future topics and brings them to life with experts and enthusiasts from all sectors of the industry

  • Financial Update‚Äì so that customers and the industry has a better financial tomorrow
  • Caring for customers‚Äì to give them a better future
  • Success through technology‚Äì how to stay relevant and make the most out of ‘connected home’
  • Making claims people successful‚Äì by how to attract and look after them
  • Making claims suppliers successful‚Äì by understanding the swings in demand and applying the right approaches

Challenging Customer Service in the Complex World of Commercial Claims. Can you do it?

Examining Customer Service from the perspective of the Broker, the Insurer and the Supplier. Expert speakers will discuss how to:

  • Develop a better understanding of working relationships within the commercial claims world
  • Deliver what the diverse range of customers expect and need
  • Manage the expectations of policyholders in light of how well/poorly informed they are
  • Determine who the commercial customer holds accountable
  • Identify potential disruptors and the technology customers use now and in the future

Customer service is a strong theme. Everyone in the claims supply chain has a part to play which is why coming together at an ILC conference is so productive. Customer service is something we are extremely passionate about and one of the reasons why we now proudly hold the Investors in People Platinum Award The ‘iloveclaims’ news page has more information as to how we obtained this award: http://www.iloveclaims.com/home-insurance/platinum-investors-people-award-smithers-purslow/